GREENVILLE, SC (FOX Carolina) – Spectrum released a statement Friday afternoon as thousands of customers remain without internet two weeks after Hurricane Helene.

The company said repairs were being made to more than 300 miles of network. They have reportedly restored service to about 80 percent of the 395,000 customers who were offline due to the hurricane.

A full restoration to all accessible locations is expected by October 16, the company said, but more customers will see internet restoration every day.

Below is the full statement:

“We continue to make progress in our recovery from the devastating impacts of Hurricane Helene. We repair over 300 miles of network and more than 2500 damaged locations. Additionally, additional damage is noted as other organizations work to restore poles, lines and roads and clear debris, and Spectrum crews respond and make necessary repairs. Restoring connectivity to emergency services, government and public safety sites, and telecommunications infrastructure is a top priority.

At the height of the storm, Spectrum in South Carolina had 395,000 customers offline. To date, we have restored service to nearly 80% of affected customers. In total, those affected were in more than 40 districts. 32 of those counties are fully recovered. We are focusing on the areas with the highest number of affected customers and where power has been restored, including Greenville and Spartanburg. We continue to bring in additional teams from other regions to expedite repairs. More customers are seeing service restored every day, and we expect the restoration to be complete and power restored to all accessible locations by October 16th. We have listened to our customers and will provide timely updates and country-specific recovery details until services are restored. We value our customers’ feedback and their patience. Customers should check back for updates Hurricane Helene.”

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