INDIANAPOLIS — Taylor Swift fans are gearing up for three enchanted nights in Indy, but Swifties across the city are now unsure if they’ll be able to see the pop star.

“I’ve been trying to get tickets to see Taylor Swift for two years,” Olivia Bonilla said.

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Bonilla plans to come to Indy from California.

“I thought it would be really special to be able to go to one of the last US shows,” said Cecilia Cantineri.

WRTV

Cantineri had tickets for the second of three evenings.

Both Swifties say their excitement wore off when problems arose with tickets earlier this month.

“They are currently missing from my account,” Bonilla said.

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Bonilla says she bought her tickets from a seller in California. She met them in person and they gave her a proof of purchase. She says the problems with her account began after Oct. 4, when TicketMaster stopped ticket transfers less than 72 hours before shows in remaining Eras Tour cities.

Bonilla has been locked out of her account and her tickets have disappeared and reappeared several times. Now your account is empty.

“(They) just told me I had to wait and be patient and hear a response from the fraud department,” Bonilla said.

Cantineri originally bought tickets for the first night, but she needed another night and transferred them to someone else.

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“I unknowingly exchanged for stolen tickets,” Cantineri said. “So now two people have two sets of tickets that are mine and I don’t have any tickets. That doesn’t make any sense to me.”

Cantineri says she is glad the person whose tickets were stolen have been returned, but is frustrated that nothing can be done for them.

“My choice is to buy $2,000 tickets or not go,” Cantineri said.

WRTV has reached out to TicketMaster regarding recently reported issues with tickets. A spokesperson sent the following statement:

“If a cybercriminal can take control of them, they are essentially making very little effort and have the potential for a high reward,” said IU cybersecurity expert Isak Asare.

According to Asare, it is important that users have strong passwords, do not duplicate them and use multi-factor authentication to keep accounts like TicketMaster secure.

Regarding problems with TicketMaster, the BBB says: