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Digital Transformation

M-Files introduces maturity model and toolkit for knowledge work automation

New digital maturity assessment tool helps companies determine the maturity of their digital transformation and realize the potential of knowledge work automation AUSTIN, Texas, August 19, 2024M-Files, the leader in knowledge work automation, today introduced the M-Files Knowledge Work Automation…

Technology leaders are optimistic about higher budget expectations in 2025

Forrester’s 2025 Budget Planning Guides show that 91% of global technology decision makers and 87% of global marketing decision makers intend to spend more in 2025 despite high interest rates, tight labor markets and election uncertainty. However, the results also…

Digital technologies increase the potential of biotechnology

Microbes and fungi have long been nature’s helpers in producing high-quality food, drinks and medicines, but new digital technologies could unlock far greater potential for the European biotech industry. From Anthony Koenig Beer may not be the answer to all…

Chinese tech giants use AI for online interactions

China’s leading technology companies are increasingly integrating artificial intelligence (AI) into their services, transforming the way millions of people interact, learn and work online. The integration of AI, particularly in social media, education and workplace tools, is significantly reshaping China’s…

What financial institutions can learn from the dominance of digital wallets of major technology companies

Digital wallets are changing payments and commerce. In today’s business landscape where ease of use is paramount and value-added services drive customer loyalty, the financial services industry faces new challenges and opportunities from the major technology companies developing these digital…

Regulated industries are watching blockchain as a technology that goes mainstream

Blockchain technologyonce synonymous with cryptocurrencies, is expanding into mainstream industries. The $943 billion market projected by 2032 has sparked a debate between public and private blockchains for regulated sectors such as finance and healthcare. Historical, private blockchainscontrolled by individual companies…

Channel change and digital transformation: How to achieve true omnichannel customer service

Customers no longer have to contact companies only by phone. The modern customer journey now takes place across multiple channels, from SMS to social media to video. To meet rising expectations, it is crucial to use the right channels for…

Info-Tech Research Group appoints former Sydney Airport Digital Transformation Manager Julianna Bodzan as Principal Advisory Director for APAC

In a move that further strengthens its leadership in AI and digital strategy Australia and neighboring regions, the Info-Tech Research Group has announced the appointment of former Senior Digital Transformation Manager for Sydney Airport, Julianna Bodzanas the new Principal Advisory…

Akixi and TekVizion support service providers with automated premium tests

Akixi and TekVizion have joined forces to enable service providers to perform advanced automated testing and analysis. Akixi, a provider of CX analytics offerings, is partnering with TekVizion, a communications platform testing and integration specialist, to enhance automated testing capabilities…