BETHESDA, Maryland. – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, continues to advance the hotel industry with advanced self-service technology. Stayntouch has seen a 72% increase in hotel customers using its kiosk solution over the past 12 months, reflecting a growing preference among travelers for self-service check-in options and helping hoteliers redefine the guest welcome experience and front desk operations.

A 2022 survey found that three-quarters of travelers would be more likely to stay at a hotel that offers self-service technology to minimize contact with staff. These trends have only accelerated, and the interactive kiosk market is expected to exceed $45 billion by 2028.

Stayntouch was the first hotel PMS provider to integrate kiosk functionality directly into its platform in 2015. Since then, hotel clients using Stayntouch Kiosk have benefited from:

• Reduced costs: Reception of guests with minimal staff, improved efficiency and lower labor costs by operating with minimal or no front desk staff;
• Incremental revenue: Increased revenue and ROI through targeted, automated convenience and upgrade offers;
• Personalization: A smooth and personal welcome for guests with check-in times under 30 seconds; and
• Guest satisfaction: A more creative and guest-focused lobby design contributes to an increase in guest satisfaction by up to 20%.

Leading innovators in the hotel and lodging industry have partnered with Stayntouch to stay at the forefront of cutting-edge kiosk technology:

At PUBLIC, our goal is to continuously innovate and leverage innovative technologies to deliver outstanding experiences to a wide range of guests. Through our partnership with Stayntouch, we have streamlined our check-in process using kiosk and mobile solutions to support our PUBLIC consultants in delivering an enhanced guest experience. Ian Schrager, owner and founder of New York’s PUBLIC Hotel

Central Michigan Avenue in Chicago achieved a 253% ROI with its Stayntouch kiosk Subscriptions that drive revenue and provide a more personalized guest experience.

Stayntouch PMS and Kiosk have streamlined and improved our check-in process. Guests now have the opportunity to enjoy a fast, staff-free welcome experience, presented in a way that avoids any feeling of pressure, so the decision to upsell is entirely up to the guest. The revenue from additional upsells and offers is significant and exceeds our subscription costs and technology investment with Stayntouch. Todd Butler, Chief Technology Officer at Sentral

The Stayntouch Kiosk is designed with both guests and operators in mind, providing benefits to both. Travelers appreciate flexible check-in options that allow them to interact with the hotel in their own way. At the same time, kiosks relieve hoteliers of the burden of handling routine requests and allow them to maintain operational efficiency. Through our solid partnerships with hoteliers across the industry, we continuously innovate to meet their needs, increase profitability and enrich the guest experience. Dan Hogan, Chief Product Officer at Stayntouch

For more information, visit www.stayntouch.com.

About Stayntouch

Stayntouch offers a cloud-native, fully-featured hotel property management system (PMS) with over 1,200 best-in-class integrations. Its intuitive design and flexible features help hoteliers streamline operations, increase revenue, increase profits and engage guests. The innovative UpsellPRO feature, powered by Attribute-Based Selling (ABS) and dynamic pricing, enables hotels to split reservations and market individual room features during the booking process, creating expanded revenue opportunities. In addition, Stayntouch offers a comprehensive technology suite for seamless bookings, payments, channel management and digital guest check-in. Backed by a team of professionals with extensive experience in the hotel industry, Stayntouch is a trusted partner for leading management companies, innovative independent brands and iconic independent hotels. For more information, visit www.stayntouch.com.

Elliott Mest
MFC PR