DANVERS, MA — Danvers Electric customers are being asked to complete a digital survey designed to capture opinions on their perceptions and satisfaction with the municipal utility.

The purpose of the survey is to collect feedback to improve service quality and ensure that Danvers Electric continues to meet the needs and expectations of the community.

The annual survey is required by the National Council on Public Polls’ Code of Ethics and the U.S. Privacy Act of 1974.

GreatBlue Research, Inc. maintains the anonymity of participants in the surveys it conducts. No information will be released that could in any way reveal the identity of the participant to Danvers Electric.

“We are committed to providing the best possible service to our customers,” said Clint Allen, utility director for Danvers Electric. “Partnering with Great Blue Research allows us to collect unbiased and accurate data to better understand our customers’ needs and preferences. This initiative is part of our ongoing efforts to ensure transparency and responsiveness across all of our operations.”

The survey will be conducted in August and will cover various aspects of DE services, including reliability, customer service, billing and overall satisfaction.

Customers can find the digital survey on the Danvers Electric website, social media, and in DPW’s “What’s in the Works” newsletter included with utility bills. Customers with an email address registered with Danvers Electric may receive an email with a link to complete the survey.

You can also find the link to the survey here.

(Scott Souza is Patch’s field editor for Beverly, Danvers, Marblehead, Peabody, Salem, and Swampscott. He can be reached at [email protected]. X/Twitter: @Scott_Souza.)