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    • AT&T iPhone users without service after massive outage (UPDATED)
    Massachusetts

    AT&T iPhone users without service after massive outage (UPDATED)

    Idris Bevan Posted on

    Updated August 27, 2024

    A spokesperson for AT&T issued the following statement to CNN:

    We are working to resolve a software issue that may be impacting the ability of a limited number of our customers to connect to our wireless network. Keeping our customers connected is our top priority, so we appreciate your patience while we work to resolve this issue.

    AT&T spokesman, August 2024

    Below is the original story from August 27, 2024:

    Thousands of iPhone owners who use wireless carrier AT&T are unable to make calls, send messages, or use data as the company faces one of its worst outages in a long time.

    As of 6:21 p.m. EDT, there were about 5,300 complaints on the outage monitoring website Downdetector.

    The outage mainly affects the southeast, with iPhones switching to SOS mode, per The Mobile ReportThis does not mean that the problem only occurs on iOS.

    Phones that support satellite connectivity, like the recently released Pixel 9, have switched to satellite mode. Some iPhones also display the satellite icon.

    AT&T has confirmed the issue and said it was caused by a critical fault in a switching center. However, the lack of connectivity is not the only problem it has caused. Other issues that have cropped up include the inability to issue new SIM cards and service delays.

    AT&T management is struggling to keep up with the volume of incoming calls, and many users have reported being given wait times of several hours.

    The company has not provided a timeline for resolving the issue and is still trying to find a solution. It is expected that it may take several more hours before the issue is resolved and service is restored.

    The timing of the outage couldn’t have been worse, as most of the company’s senior technical support staff finish work at 5 p.m.

    It also doesn’t reflect well on AT&T considering that just a day ago the Federal Communications Commission (FCC) fined the company $950,000 for failing to notify emergency dispatchers about an outage in 2023. That outage occurred when a contractor technician accidentally disabled part of the network during a test.

    The FCC is also investigating an outage in February that lasted more than 12 hours and prevented more than 92 million calls from going through.

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    Idris Bevan
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