Akixi and TekVizion have joined forces to enable service providers to perform advanced automated testing and analysis.

Akixi, a provider of CX analytics offerings, is partnering with TekVizion, a communications platform testing and integration specialist, to enhance automated testing capabilities so service providers can access best-in-class data integrity.

Sam Hoffpauir, CTO of Akixisaid:

Our partnership with TekVizion underscores our commitment to enhancing service provider offerings through cutting-edge real-time analytics and a growing range of value-added services. By working closely with TekVizion, we can advance the evolution of test automation by integrating our advanced real-time call analytics scenarios into one of the industry’s most powerful testing platforms.”

By working with TekVizion’s 360 program, Akixi says it will gain access to state-of-the-art lab environments and expertise. Akixi emphasizes that the alliance will enable the company to leverage extensive testing capabilities and extensive experience in integrating Microsoft Teams telephony via Operator Connect and Direct Routing.

Akixi adds that the partnership also serves as an additional layer of third-party verification of call data accuracy, ensuring that Akixi’s service provider partners maintain the highest accuracy standards in call center reporting and analytics.

Akixi explains that the first phase of the partnership will focus on helping service providers integrate Akixi’s Customer Experience Analytics into Microsoft Teams implementations. The company underscores how important this step is for call centers using Teams that want to leverage Akixi’s cutting-edge bot technology for instant insights and further reporting capabilities.

Akixi adds that TekVizion will support this effort with its expertise in automation, orchestration and the complex interplay of telephony in the UC space.

“TekVizion’s mission has always been to ensure the flawless performance of service providers’ contact and communication platforms,” added Kishore Mukkamala, Head of Service Delivery at TekVizion“Our collaboration with Akixi enables service providers to deploy and manage advanced Teams analytics in real time with greater reliability and efficiency, which is critical to success in the rapidly evolving telecommunications market.”

The alliance aims to address industry-specific challenges such as ensuring stability in the face of frequent updates to platforms such as Microsoft Teams and ensuring compatibility and data integrity across different networks and systems. By combining their expertise, Akixi and TekVizion aim to set new standards for integration and deployment within the Microsoft Teams Voice ecosystem.

Akixi emphasizes that this collaboration represents a significant advancement in the field of automated testing and real-time analytics, enabling the company and TekVizion to effectively meet increasing market demands and meet future challenges for service providers.

Akixi introduces real-time CX analytics for Microsoft Teams

In May, Akixi announced real-time CX analytics for Microsoft Teams to support service providers and their customers.

Akixi has expanded its offering with the general availability of CX Analytics for Microsoft Teams, delivered through a unified cloud platform. Building on its market leadership in call analytics, supported by a network of service provider partners, Akixi aims to improve outcomes for service providers and their customers with this new CX Analytics solution for Microsoft Teams.

“Until now, service providers have had to make do with limited, enterprise-grade Teams analytics solutions, which has had a significant impact on their operations and deployment costs,” said Mike Wilkinson, Chief Product and Marketing Officer“With CX Analytics for Microsoft Teams, we have developed a service provider-first solution alongside the real-time bot engine that delivers the precision needed for call analytics that cover the widest range of use cases on the market.”

This solution is designed to integrate seamlessly into service provider operations, simplifying end-customer onboarding and improving the user experience. As a fully cloud-based platform, it can be easily integrated into service provider portfolios and scaled to meet the rapidly increasing demand in the Microsoft Teams market.