FOX 2 – A set of Lions tickets and tickets to two Red Wings games – disappeared from Carrie Jankowski’s Ticketmaster account – notified via email earlier this month.

“Someone was able to hack right into the account and immediately steal three events from me within 4 minutes,” said Carrie Jankowski. “(Like) ‘Hey, your tickets are transferring. Hey, your tickets are transferring. Hey, your tickets are gone.’”

They’ve been forwarded to someone she doesn’t know – while Ticketmaster keeps its share.

“Eighteen hundred, we’re talking about the three different games,” Jankowski said.

FOX 2: “Has the money been returned?

“No, it didn’t,” she said.

FOX 2: “And you don’t have any tickets?”

“I don’t have any tickets,” she said.

So Jankowski next contacted Ticketmaster customer service.

“I sat on the phone for 40 minutes, 50 minutes,” she said. “And I finally find someone and they say, ‘There’s nothing we can do. We will escalate to the next department and they will get back to you.’

“No one is contacting you and it’s been almost two weeks.”

FOX 2 asked Ticketmaster specifically about Carrie’s case – they sent a general response explaining that it doesn’t mean Ticketmaster was hacked and suggested she change her passwords.

“I have changed Ticketmaster passwords, my email address and everything else multiple times and do it all the time,” Jankowski said.

It turns out her story is an everyday one.

“I received a text message on my phone saying your tickets had been transferred to JJ,” Alicia Key said.

Key purchased concert tickets back in March for a show scheduled for this month at the LCA. Then poof, gone.

“My seats were available back on the website immediately after for more (money),” she said.

Stolen to sell on the same website. And she says customer service didn’t help her either.

“They were like robots on the phone, they all responded the same way,” Key said.

Her friend flew in from Florida for the show, canceled the trip, and then –

“On the day of the concert, I received an email at around 2pm saying your tickets had been restored with new barcodes. The concert was at 7:30 p.m.,” she said.

Key believes she only got them back because she contacted the Better Business Bureau. Jankowski followed suit and is hoping for a football Sunday miracle with the Lions tickets.

“You have to go down there, sit in a parking lot, hope you have Wi-Fi and hope that all of a sudden your tickets show up,” she said.

Ticketmaster said they can restore almost all tickets in these situations and claims it is easier to replace than the old paper ticket system.

UKRAINE – September 3, 2024: In this photo illustration, a Ticketmaster Entertainment logo is seen on a smartphone and in the background. (Photo illustration by Pavlo Gonchar/SOPA Images/LightRocket via Getty Images)